IMPORTANT! Since digital products are downloadable, they are not eligible for returns but CAN BE REFUNDED or EXCHANGED within 10 DAYS .To request an exchange of product or to obtain a refund, the customer will be required to supply us with the order number, which you will find on your confirmation message and receipt, and a valid reason for an exchange/refund request by sending us an email to mabel@resilientloving.co.uk. We sell our ebooks at very affordable price. Please understand that we cannot guarantee you will get the exact amount you have paid due to charges and taxes automatically deducted by our host and payment processor when we are sending you the full refund .